Fighting Fraud - Detect

Detect

Detecting abnormalities within your accounts or access to your accounts can help stop fraudsters in their tracks and limit any malicious activity that may be occurring. When it comes to your online bank accounts, Jonah Bank has many tools in place to help spot, prevent, and alert on suspicious behavior before the fraudster has a chance to act.

Even with our tools, there are still situations in which fraudsters can succeed in their mission. For example, they may use tactics such as Business Email Compromise (BEC), Corporate Account Takeover (CATO), or Social Engineering to trick an unsuspecting user into performing their work for them. This is where the implementation of detective capabilities to be able to spot possible fraud when it occurs can help you respond quickly.

It is important to be aware of alert fatigue when configuring alerts for your accounts. This is when you receive so many alerts they begin to become a nuisance and are disregarded. Jonah Bank recommends you review the available options for alerts and configure the alerts that are valuable to you.

In addition to the detective tools below, customers should also consider the value of adding additional tools to help monitor your entire financial health such as credit monitoring tools.

Detective Tools from Jonah Bank

Bank account alerts are a great way of being notified about various activities and events related to your accounts. Alerts from Jonah Bank are designed to keep you informed about your account status, transactions, security events, and other important events. Alerts can be delivered through different communication channels including email, SMS (text messages), Mobile App Push notifications, and phone calls to registered numbers.

Account Alerts
  • Transaction Notifications: Customers can receive alerts for specific types of transactions such as when a large withdrawal or deposit is made, when a type of transaction is authorized (ACH, Wire, or Payroll), an electronic funds transfer occurs, or a debit or credit card transaction takes place (requires enrollment in Card Valet® or Visa

     Checkout). These alerts help account holders monitor their account activity and quickly detect any unauthorized or fraudulent transactions.
  • Balance Updates: Account balance alerts notify customers when their account balance goes above or below a certain threshold. This is especially helpful to prevent overdrafts or to be aware of significant changes in funds.
  • Bill Payment Reminders: Customers can set up alerts to when payments are made or remind them of upcoming bill due dates (completed in Jonah Bank's Bill Pay system). Bill Pay alerts ensure you don't miss payments and helps you avoid late fees or service disruptions.
  • Security Alerts: Alerts to inform customers about potential security events such as suspicious login attempts, changes to contact information, failed login attempts, or attempts to reset a password among others. Security alerts allow you to take immediate action if your account is compromised or suspicious activity is detected.
  • Statement Availability: Customers can be alerted when their monthly or periodic account statements are available for review online or have been mailed.
  • Product and Service Updates: Jonah Bank may also send alerts about new products, services, or promotional offers that might be relevant to your banking needs.
Setting Up Account Alerts
The high-level steps for managing alerts for your account involve:
  1. Login to Jonah Bank's Online or Mobile Banking App
  2. Select "Settings"
  3. Select "Alerts"
  4. From the Alerts window, you can edit existing alerts, or create a new Account, History, Transaction or Security Alert.
Updating Your Delivery Preferences
To change where alerts are sent when triggered:
  1. Login to Jonah Bank's Online or Mobile Banking App
  2. Select "Settings"
  3. Select "Alerts"
  4. Select "Edit" on any of your configured alerts and change the alert destination. 
  5. For Security Alerts, select "Edit Delivery Preferences" for the Security Alert Category and 
    save your changes.
For more detailed steps related to Account Alerts, please see Jonah Bank's Online Banking
E-guide or scroll to the alert's videos in our security video guides.
Jonah Bank: Secure Banking

Jonah Bank Bill Pay enables customers to send payments to individuals and businesses anywhere in the US. To detect fraudulent transactions, it is important for customers to review the list of available alerts to monitor transactions originating from the Bill Pay platform. From within the full Bill Pay platform, customers can configure the below list of alerts to fit their needs. These alerts can be sent via SMS, email, or both.

Bill Pay Alerts
  • Each time an occurrence of a recurring series processes.
  • When a recurring series has only one remaining occurrence.
  • When a single payment processes.
  • When you have a new secure message.
  • When a payment is scheduled that exceeds.
  • When a transaction is scheduled.
  • When a pay from account is approved.
  • When a payee or transfer account is added to my Bill Pay account.
  • When a payee or transfer account is deleted from your Bill Pay account.
  • When a new eBill is received.
  • When the payee information is changed.
  • A list of transactions that were scheduled, stopped, or skipped during your Bill Pay session.
  • A list of transactions that are scheduled to process each month.
  • A list of transactions that are paid each month.
Configure Bill Pay Alerts
  1. Login to Online or Mobile Banking
  2. Navigate to the Full Bill Pay Site:
    1. For Consumer Customers: Select Transactions > Bill Payment > Options > view Full Bill Pay Site
    2. For Business Customers: Select > Transactions > Business Bill Pay
  3. Select "My Account"
  4. Under Notifications, select "View Alerts"
  5. Configure the alerts and delivery preferences to suit your needs
On top of all the great controls Card Valet® provides, it also allows you to set up customizable transaction alerts. These alerts notify you in real-time whenever a card transaction occurs, helping you stay informed about your account activity and quickly detect any unauthorized or suspicious transactions.

 Card Valet® Alerts
  • All Transactions: Receive an alert for every transaction on your card.
  • Locations: Configure alerts for transactions occurring when your device is not in the same location of the card transaction, in a particular region, or international.
  • Merchants: You can configure alerts to be generated when your card is used as particular merchant types such as Grocery, Shopping, Restaurants, etc.
  • Amount: You can configure alerts to be triggered based on the dollar amount of the transaction.
Configure Card Valet® Alerts
  • Login to the Card Valet® Mobile App.
  • Select the card for which you would like to configure alerts.
  • Scroll down to "Manage Card" and select "Controls & Alerts".
  • Select the "Alerts" tab.
  • Configure the alerts to your preferences.
If you do not use the Card Valet® App from Jonah Bank to manage your cards and would still like to receive notifications via SMS or email when transactions on your card occur, Visa® Purchase Alerts are a great way to get started. With Visa® Purchase Alerts, you can select how you would like to receive an alert on card activity (you can select from SMS, email, or both).

Visa® Purchase Alerts
  • Alerts based on the dollar amount of the transaction.
  • Whether the transaction was initiated online or over the phone.
  • When a transaction is declined.
  • When a transaction is initiated internationally.
  • When credits back to your card are made.

Setting Up Visa® Purchase Alerts
To get started with Visa® Purchase Alerts or to learn more, visit the Visa® Alerts Website.
In the Prevent Phase of Fight Fraud, we covered how Positive Pay from Jonah Bank can be used to prevent altered checks from being cashed at a Jonah Bank branch location.

Positive Pay from Jonah Bank can also be used to detect when checks have been altered or when fraudulent duplications of checks have been made and are deposited at other financial institutions, providing you with the opportunity to catch and stop check fraud as it occurs on your account.

Positive Pay provided by Jonah Bank also contains several reports customers can use to manage the checks they have issued including:
  • Daily Check Issued Summary Report
  • Stops and Voids Report
  • Exception Reports
  • Correction Reports
  • Stale Dated check Reports
  • Payee Name Match Reports
To learn more about Positive Pay, check out the listing on the Protect Page.
Estatements provide customers with the opportunity to secure their statements by removing the need to mail statements, store statements, and destroy them when no longer needed. In addition to these benefits, estatements provide customers with the ability to review all transactions that have occurred within the last month, identify any irregularities, and contact the bank.
For detailed steps to enable e-Statements, view the Jonah Bank Online Banking Eguide.